privacy policy

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Privacy Policy

Kookaburra understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure.  It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

We are committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 January 2018.


What we collect: We may collect the following information:

  • 1. Information that you provide to us such as your name, address, date of birth, gender, telephone number, email address and any feedback you give to us.
  • 2. Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services. 
  • 3. Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services.
The information we collect may be used to
  • 1. Make available our Services to you;
  • 2. Personalise your  experience, for example by understanding your location or how you use our apps and websites to provide you with personalised offers or shopping ideas;
  • 3. Help us ensure that our customers are genuine and to prevent fraud;
  • 4. For statistical analysis.
  • 5. Find ways to improve our Services & website.
  • 6. Help answer your questions and solve any issues you have.
Access and correction of your personal information:
  • 1. You have the right to access the personal information that we hold about you in many circumstances. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it free of charge.
  • 2. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
  • 3. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
  • 4. If you would like to exercise these rights, please contact us at digital@kookaburra.co.uk
Right to stop or limit our processing of your data:

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.  If you would like to exercise this right, please contact us at digital@kookaburra.co.uk

Security
We take security measures to protect your information including:
  • 1. Limiting access to our buildings to those that we believe are entitled to be there 
  • 2. Implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information;
  • 3. Never asking you for your passwords;
  • 4. Advising you never to enter your account number or password into an email or after following a link from an email.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at digital@kookaburra.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 
You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information held on you please write to digital@kookaburra.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.